How We Protect Your Privacy
A quick overview of Tenbea's core data protection pillars.
SSL Encryption
Every transaction and piece of personal information is protected by 256-bit SSL encryption technology. No third party can ever gain access.
No Sale of Data
Tenbea never sells or rents your personal information to third parties. Your data is used solely to improve our services.
KYC Security
All documents submitted for identity verification are stored on secure servers and can only be accessed by authorized personnel.
Your Data, Your Control
You can view, correct, or request deletion of your information at any time. Full control is in your hands.
Marketing Opt-Out
You can unsubscribe from promotional emails or SMS at any time. We respect your preferences.
International Standards
Tenbea adheres to international data protection standards. We maintain the highest level of diligence to safeguard your privacy.
Table of Contents
Please Note
By registering with Tenbea, you automatically agree to this Privacy Policy.
Your Data Is Secure
Tenbea never stores your password or full card number.
Introduction
Tenbea (referred to hereinafter as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect from users ("you") of the tenbea.onl website and related apps, how that information is used and stored, and the steps we take to protect your privacy.
The trust and confidence of users in Bangladesh is our greatest asset. That is why we have developed this policy with full transparency — so you can clearly understand where your data goes and how well it is protected. This policy has been developed in accordance with international data protection standards.
While this Privacy Policy is published in Bengali, the English version shall prevail in the event of any legal dispute.
Using the Tenbea website or app constitutes your acceptance of this Privacy Policy. If you disagree with any of its terms, please refrain from using our platform and contact the support team.
What Information We Collect
Tenbea collects your information in several ways. The types of data collected and the purposes are detailed below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Communications & Security Alerts |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Usage Data | Login time, game history, page visits | Improving service quality and personalization |
| Location Data | Country & City (IP-based) | Geo-Restriction Enforcement |
Tenbea never stores your full bank card number, CVV, or password.
How Your Information Is Used
Information collected from you is used solely for specified purposes. Tenbea never processes your data unnecessarily. The purposes for which we use your information are:
- Account Management: To handle registration, login, KYC verification, and account security.
- Payment Processing: To process deposit and withdrawal requests accurately and without delay.
- Customer Support: To respond to your complaints or inquiries and resolve any issues.
- Fraud Prevention: To detect and prevent suspicious activity.
- Legal Obligations: To provide required information in compliance with regulatory authority directives.
- Service Improvement: To analyze user experience and further improve the platform.
- Promotional Communications: To inform you of offers and bonuses with your consent (with opt-out option).
- Responsible Gaming: To identify unusual playing patterns and provide timely support.
Your data is never shared with advertising companies or data brokers.
Data Sharing & Third Parties
Tenbea does not sell or rent your personal information. However, limited data sharing may occur in specific circumstances:
- Payment Provider: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, or Rocket.
- KYC Verifier: Minimal information may be shared with accredited third-party services for identity verification purposes.
- Law Enforcement: Information may be disclosed in response to a court order or valid legal directive.
- Business Transfer: In the event of a change in Tenbea's ownership, business data may be transferred to the new owner.
- Technology Service Provider: Hosting, cybersecurity, or analytics software providers may process limited amounts of data.
All third-party partners are required to sign strict confidentiality agreements and may only use data for the specified purpose.
Cookies & Tracking Technologies
Tenbea uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.
- Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your language preferences and settings.
- Analytics Cookies: To understand how pages are being used. These cookies do not directly identify you.
- Marketing Cookies: To show you relevant promotions. You can disable these through your browser settings.
You can delete or block cookies at any time through your browser settings, though some features may become limited as a result.
Data Retention Period
How long Tenbea retains your data depends on the type of information and applicable legal requirements. General guidelines are outlined below:
- Account Information: Retained while the account is active. After account closure, kept for a minimum of 5 years for legal compliance.
- Financial Transaction Records: Retained for a minimum of 7 years in compliance with international anti-money laundering laws.
- KYC Documents: Retained for up to 5 years after account closure.
- Customer Service Records: Deleted 3 years after last contact.
- Marketing Information: Deleted immediately upon opting out.
After the retention period, data is securely deleted or fully anonymized. Where legal obligations require it, data may be retained for a longer period.
Your Rights
Every Tenbea user holds the following rights regarding their personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: Under certain circumstances, you may request that your data be deleted.
- Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
- Data Portability: You may request a copy of your information in a structured, portable format.
- Right to Opt Out: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. In some cases, legal obligations may mean a request can only be partially fulfilled.
KYC documents and financial records cannot be deleted before the designated retention period due to legal obligations.
Security Measures
Tenbea employs industry-leading technical and organizational security measures to protect your data:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): An extra layer of security during login and withdrawals.
- Firewall Protection: Advanced server-level firewalls to block unauthorized access.
- Regular Security Audits: Regular penetration testing conducted by third-party security experts.
- Staff Training: All staff handling user data undergo rigorous security training.
- Data Minimization: We do not collect or retain more data than is necessary.
In the event of a data breach, Tenbea will notify affected users within 72 hours and provide guidance on the steps they need to take.
Children's Privacy
Tenbea is intended for adults aged 18 and over only. We do not knowingly collect information from anyone under the age of 18.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated data. If a parent or guardian suspects their child is using our platform, please contact our support team right away.
Assisting minors in creating an account is strictly prohibited and legally punishable.
Policy Updates
Tenbea reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will reflect this. For significant changes, we will notify you through one of the following methods:
- A notification will be sent to your registered email address.
- A pop-up notice will appear when you log in to the platform.
- A banner notice will be displayed on the website homepage.
Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. It is good practice to review this page regularly.
If you do not agree to the updated terms, please withdraw any available balance and contact support before your account is closed.
Contact
For any questions, concerns, or requests regarding your data or this Privacy Policy, please get in touch with us. Tenbea's privacy team is always here to help.
- Live Chat: Click the chat icon at the bottom right of the website — support is available 24/7.
- Email: [email protected] — typically responded to within 24 hours.
- Data Request Timeframe: We will respond within 30 days of receiving your request.
We are fully equipped to provide support in Bengali. We take every privacy concern seriously and strive to resolve issues as promptly as possible.
Your privacy is our priority. Feel free to reach out with any concerns — we are ready to help.
Privacy Policy — Frequently Asked Questions
What users ask about most.