Tenbea Terms & Conditions — Please Read Before Use

Tenbea (referred to hereinafter as the "Platform" or "we") is an internationally licensed online gaming and betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between Tenbea and the user ("you"). By accessing the tenbea.onl website or any associated app, you confirm that you have read, understood, and agreed to be bound by these Terms in full.

These Terms and Conditions apply to all users — whether registered members or guest browsers. Using any Tenbea service constitutes acceptance of these Terms. If you do not agree with any part of them, please discontinue use of our platform.

Tenbea reserves the right to amend these Terms and Conditions at any time without prior notice. The date of the latest update is always shown at the top of this page. Continued use of the platform following any changes constitutes acceptance of the updated Terms.

To register an account and access our services on Tenbea, the following conditions must be met:

• You must be 18 years of age or older — no exceptions.
• Each person may register only one account. If multiple accounts belonging to the same individual are found, all of them will be closed and deposited funds may be forfeited.
• All information provided at the time of registration must be truthful, accurate, and complete. Providing false information will result in account termination.
• All transactions must be made from a bKash, Nagad, or bank account registered in your name. Third-party payments are not accepted.
• Your account login credentials (password, OTP) must be kept strictly confidential and must not be shared with anyone.

After registration, Tenbea may request KYC (Know Your Customer) documents at any time to verify your identity. Failure to submit a valid national ID, passport, or driving licence may result in your account being temporarily suspended.

Tenbea currently accepts deposits via bKash, Nagad, and Rocket. Key terms for deposits are outlined below:

• The minimum deposit amount is BDT 500 (five hundred taka).
• The maximum deposit limit may vary depending on your account tier and verification status.
• Successful deposits are usually credited to your account within 1–5 minutes. If there is a delay due to a technical issue, please contact our support team.
• Deposits may only be made from a mobile banking account registered in your own name.
• Please verify the correct payment number before making a deposit. Funds sent to an incorrect number cannot be guaranteed for recovery.
• If a deposit is suspected to be fraudulent or linked to money laundering, Tenbea reserves the right to hold the transaction and conduct an investigation.

The following rules must be followed when withdrawing winnings:

• The minimum withdrawal amount is BDT 1,000 (one thousand taka).
• Withdrawal requests are typically processed within 30 minutes to 24 hours. During peak periods, processing may take slightly longer.
• KYC document verification is mandatory before your first withdrawal.
• Withdrawals may only be made to the same payment method used for the deposit. Requests to a different number will not be approved.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.
• The maximum daily withdrawal limit is determined by your account's VIP tier.

Tenbea may place a hold on suspicious withdrawal requests pending verification. If additional documents are requested, failure to submit them within the specified timeframe may result in the request being cancelled.

Each bonus and promotional offer on Tenbea comes with its own terms. General bonus terms are outlined below:

• The welcome bonus (150%) is exclusively for new members making their first deposit.
• Every bonus carries a wagering requirement, typically 10–30 times the bonus amount.
• Not all games are available for play with bonus funds — restrictions may apply to specific games or game categories.
• Each bonus has a specific claiming deadline. Once expired, the bonus will be automatically cancelled.
• Multiple bonuses may not be active simultaneously unless explicitly permitted.
• If bonus abuse or strategic exploitation (Bonus Abuse) is detected, the bonus and any associated winnings will be forfeited.

The following rules governing betting and gaming on Tenbea are mandatory:

• Once a bet is placed, it cannot be cancelled or changed — except where a specific cash-out option is available for that bet.
• Live odds in Sports Betting change constantly; the odds displayed at the moment a bet is placed are final.
• Tenbea reserves the right to amend odds or payouts if incorrect odds were displayed due to a technical error.
• A maximum bet limit applies per event and may not be exceeded.
• Casino games use RNG technology. Every outcome is entirely random and independent.

If a game or bet is left incomplete due to a technical issue, Tenbea will review the situation and make a ruling. Tenbea's decision in such cases is final.

The following activities are strictly prohibited on Tenbea. Any such activity will result in immediate account suspension and all balances may be forfeited:

• Money laundering or transactions involving illegal funds.
• System hacking, bug exploitation, or software manipulation.
• Using bots, scripts, or automated software to place bets.
• Creating multiple accounts to exploit bonus offers.
• Attempting to access another user's account without authorisation.
• Operating an account on behalf of a minor.
• Registering an account under a false identity.
• Harassing or attempting to defraud other users.

Tenbea believes online gaming is a form of entertainment, not a source of income. With every user's mental and financial well-being in mind, we provide the following responsible gaming tools:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Self-Exclusion: Temporarily lock your account for a chosen period — anywhere from 24 hours up to 6 months.
• Cooling-Off Period: Take a break and speak with the support team if needed.
• Reality Check: You will receive periodic reminders about your session duration at set intervals.

If you feel that gaming is causing problems in your life, please don't hesitate to contact us at our Responsible Gaming Visit the page and get help from our support team.

Tenbea takes the protection of your personal data seriously. For full details on how we collect, use, and safeguard your information, Privacy Policy can be found on the page. In brief:

• Your personal information is never sold or transferred to any third party.
• Documents collected for KYC verification are stored securely.
• Information may be shared where required by law or directed by a regulatory authority.
• To request deletion or correction of your data, please contact our support team.

Tenbea accepts no liability for the following:

• A game or bet remains incomplete due to loss of internet connection.
• Transaction delays caused by technical issues with third-party payment gateways.
• If account credentials or passwords are compromised due to the user's own negligence.
• If services are suspended due to force majeure events such as natural disasters, government directives, war, or similar circumstances.
• Expected winnings from gaming are not achieved, or a loss is incurred.

Tenbea strives to provide a reliable service at all times; however, our liability for unforeseen technical issues is limited. Our support team is always on hand to assist with any problems.

Tenbea reserves the right to temporarily or permanently suspend an account for any of the following reasons:

• Any violation of the terms and conditions.
• Registering with false information.
• Suspicious or fraudulent activity.
• KYC documents not submitted.
• Accounts that have been inactive for an extended period (more than 12 months).
• Voluntary account closure request.

Users may close their account at any time by contacting the support team. Any valid balance should be withdrawn before closure. Balances on accounts closed due to terms violations may be forfeited.

If you have any questions about Tenbea's Terms and Conditions or wish to submit a complaint, please contact our support team. We offer assistance in Bengali and are available 24/7.

• Live Chat: Click the chat icon at the bottom right of the website.
• Email: [email protected] (responses are typically sent within 24 hours).
• Once a complaint is submitted, Tenbea will investigate and respond within 7 business days.