The Core Pillars of Responsible Gaming
Our commitment to a safe and enjoyable gaming experience on Tenbea.
Age Verification
Tenbea enforces a strict KYC process to ensure only users aged 18 and above can access the platform. Protecting minors is our top priority.
Deposit Limit
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period applies.
Set a Time Limit
Decide in advance how long you will play each day. If you go over that time, Tenbea will automatically send you a warning and, if needed, end your session.
Take a Break
If you're feeling tired or stressed, put your account on a break for a set period. Cooling-off periods can be set anywhere from 24 hours to 6 weeks.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion feature. You can close your account temporarily for 6 months or permanently.
Help & Advice
Tenbea's trained support team is always here for you. Free, confidential advice on gaming addiction is available anytime.
What Is Responsible Gaming and Why It Matters
Responsible gaming means enjoying gaming with full awareness, staying in control, and playing within set boundaries. Tenbea believes online gaming is only truly enjoyable when it does not negatively affect other areas of your life — your family, work, health, or financial stability.
Online gaming is growing rapidly in Bangladesh, with millions of people enjoying online casinos or Sports Betting every day for entertainment. For a small number of players, however, gaming can become a problem. Tenbea wants this platform to always be a source of fun — never a source of harm.
Gaming is entertainment, not an investment or a way to earn income. Keeping that mindset makes responsible gaming much easier.
Responsible gaming is built on three core principles: first, play within your means; second, respect your time and money limits; third, make sure gaming is just one part of a balanced life. Tenbea reflects all three principles at every level of the platform.
Recognizing the Signs of Problem Gambling
Problem gaming doesn't appear overnight — it builds gradually. That's why recognizing the signs early and taking action matters. If any of the following apply to you, it's time to take notice:
- Repeatedly playing to recover lost money ("chasing losses")
- Cutting back on time with family, friends, or work because of gaming
- Spending beyond your set budget and feeling regret afterward
- Trying to stop gaming but failing to do so
- Lying or hiding the extent of your gaming
- Continuing to game by taking on debt or spending savings
- Feeling restless or irritable when you can't play
- Seeing gaming as the only way to relieve stress
If you notice three or more of the signs above, contact Tenbea Support right away or activate the self-exclusion feature.
Use Tenbea's Protective Tools
Tenbea offers several effective tools to help you keep your gaming experience safe. Activate them through your account settings or reach out to our support team.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Session Time Limit
Set a maximum session duration. You will be logged out automatically when time is up.
Reality Check
You will be reminded at set intervals how long you have been playing.
Cooling-Off Period
Temporarily suspend your account for anywhere from 1 day to 6 weeks.
These tools are easy to activate, and lowering a limit takes effect immediately — but increasing a limit requires a 24-hour waiting period. This is by design, to keep you protected.
About Self-Exclusion
Self-exclusion is the strongest protective measure available. Choosing this option when gaming feels out of control is both a brave and a wise decision.
- Short-Term Exclusion: Fully deactivate your account for a period of 6 months to 1 year.
- Long-Term Exclusion: Close your account for a period of 1 to 5 years.
- Permanent Exclusion: You can permanently close your account at any time.
- Marketing Off: No promotional messages will be sent during the exclusion period.
- New Account Prevention: You cannot open a new account with the same details while an exclusion is active.
Contact the support team to activate self-exclusion. It is completely confidential and free of charge.
Practical Tips for Safe Gaming
When it comes to responsible gaming on Tenbea, small daily habits can make a big difference. Keep these simple tips in mind:
Safe Gaming Tips
Set a fixed budget before you play and be prepared to lose that amount.
Never gamble while under the influence of alcohol, drugs, or intense emotional distress.
After a loss, resist the urge to think "just one more game and I'll win it back."
Take regular breaks while gaming — get up, stretch, walk around, or have a glass of water.
Never use money set aside for household bills, food, or emergencies to fund your gaming.
Gaming is entertainment — if it stops being fun, take a break.
Keep your Tenbea deposit and time limits active.
Protection of Minors
Tenbea strictly prevents anyone under 18 from creating an account on the platform. Age verification at registration and our KYC process are the cornerstones of this protection.
If you use Tenbea and have children or teenagers at home, please take the following precautions:
- Use a password or PIN lock on your device.
- Keep auto-login disabled on your Tenbea account.
- Avoid gaming in front of children.
- Use parental control software on shared family devices.
- Keep your banking information and payment details out of reach of children.
If you suspect a minor is using Tenbea, contact support immediately. We will take swift action.
Responsible Gaming — Frequently Asked Questions
The most frequently asked questions.